Terms of Service
Last Updated: April 26, 2026AGREEMENT TO TERMS
By placing an order with Tape Arcade ("we," "us," or "our"), you ("customer," "you") agree to these Terms of Service.
If you do not agree, do not use our services.
DESCRIPTION OF SERVICES
Tape Arcade provides media digitization services, including converting analog formats (such as VHS and similar media) into digital files.
We do not guarantee:
- Restoration of damaged or degraded media
- Improvement in audio or video quality
- Recovery of incomplete or corrupted recordings
Results depend entirely on the condition of the original media.
CUSTOMER RESPONSIBILITIES
You agree to:
- Accurately describe the media you are submitting
- Properly package all items for shipment
- Use sufficient padding and protection during transit
- Ensure that you have the legal right to reproduce the submitted media
You are solely responsible for:
- Damage caused by improper packaging
- Losses resulting from inaccurate order information
SHIPPING & RISK OF LOSS
4.1 OUTBOUND SHIPPING (CUSTOMER → TAPE ARCADE)
- You are the shipper of record for inbound shipments
- All shipments are subject to the terms and liability limits of the selected carrier
4.2 RETURN SHIPPING (TAPE ARCADE → CUSTOMER)
- We will return your media using a carrier of our choice unless otherwise specified
- Once shipped, the package is subject to carrier terms and liability limits
4.3 GENERAL RISK DISCLOSURE
Media may be lost, delayed, or damaged during shipping or processing.
HANDLING OF MEDIA
We take reasonable care in handling all media. However, you acknowledge that:
- Analog media may be fragile, degraded, or unstable
- Playback and digitization may cause further deterioration or failure
You accept the risk that media may be damaged or rendered unusable during normal processing.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, Tape Arcade's liability for any claim relating to submitted media, digitization services, shipping, storage, handling, or delivery is limited as described below.
For any physical loss of or damage to customer media while in Tape Arcade's care, custody, or control, each individual media item is assigned an agreed value of $25 per item. This agreed value applies regardless of the content of the media, sentimental value, emotional value, historical value, rarity, perceived replacement value, or any other subjective valuation.
Tape Arcade's total liability for any order shall not exceed the total amount paid by the customer for the services associated with that order.
Tape Arcade is not liable for:
- Loss of sentimental, emotional, historical, or irreplaceable value
- Loss of recorded content beyond the agreed per-item value
- Indirect, incidental, special, consequential, or punitive damages
- Media deterioration, failure, or degradation resulting from age, fragility, mold, prior damage, poor storage conditions, or pre-existing defects
- Damage or failure that occurs during normal playback, inspection, cleaning, handling, or digitization of aging or fragile media
Customer acknowledges that analog media may be old, fragile, degraded, unstable, or partially unusable, and that playback or digitization may reveal or worsen pre-existing defects.
INSURANCE
We may insure shipments at our discretion. Insurance coverage is subject to carrier terms and limitations and does not represent or guarantee full replacement value of media.
Customers acknowledge that the value of original media may exceed any available insurance coverage.
DIGITAL FILE DELIVERY
8.1 DELIVERY METHOD
Completed files will be delivered via secure download link, or optional USB drive if purchased.
8.2 RETENTION PERIOD
Files will be available for download for 30 days from the date of delivery. After this period, files may be permanently deleted without notice.
8.3 CUSTOMER RESPONSIBILITY
You are responsible for downloading files within the retention period and creating backup copies. Tape Arcade is not responsible for loss of files after delivery or failure to download within the retention window.
PRIVACY & DATA HANDLING
We collect limited personal information necessary to fulfill your order. Order status information may be accessible via our status page using order-specific identifiers.
For full details, please review our Privacy Policy.
ORDER ISSUES & CLAIMS
Any issues must be reported within 7 days of delivery of your returned media or digital files. Failure to report issues within this timeframe may result in denial of the claim.
PROHIBITED CONTENT
You agree not to submit illegal content or copyright-infringing material without authorization. You are solely responsible for the legality of submitted media.
REFUND POLICY
Due to the nature of digitization services, services are considered fulfilled once processing has begun. Refunds are not guaranteed and are issued at our discretion.
MODIFICATIONS TO TERMS
We may update these Terms at any time. The version in effect at the time of your order will apply to your transaction.
GOVERNING LAW
These Terms are governed by the laws of the State of Michigan.
CONTACT INFORMATION
Tape Arcade Media LLC
Whitmore Lake, Michigan, USA
hello@tapearcade.com