Privacy Policy
Last Updated: April 24, 2026INTRODUCTION
Tape Arcade ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
INFORMATION WE COLLECT
We collect only the information necessary to provide our services.
2.1 INFORMATION YOU PROVIDE
When you place an order or request a quote, we may collect:
- Name
- Email address
- Shipping address
- Order details (e.g., number and type of media)
2.2 MEDIA CONTENT
You may send us physical media (e.g., tapes) for digitization. We do not actively review or monitor content, except as necessary to perform the service. Content may be temporarily accessed during processing.
2.3 AUTOMATICALLY COLLECTED INFORMATION
We may collect limited technical data such as IP address, browser type, and basic usage data. This is used for site functionality, security, and performance monitoring.
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill orders
- Communicate with you about your order
- Provide shipping labels and updates
- Deliver digital files
- Maintain internal records
We do not sell your personal information.
ORDER STATUS PAGE
Tape Arcade provides a status page that allows customers to view order progress.
The status page is accessible using order-specific identifiers (e.g., order number and email address). Limited information may be displayed, such as first name, city, and order details.
While we limit the information displayed, this system is not equivalent to a password-protected account. By using our services, you acknowledge that order status information may be accessible to anyone with the required identifiers.
HOW WE STORE AND PROTECT INFORMATION
5.1 DIGITAL FILES
Files are stored using third-party services (e.g., Google Drive). Backup copies may be stored on local systems for operational purposes.
5.2 RETENTION
Digital files are retained for a limited time — typically 30 days from delivery. After this period, files may be permanently deleted without notice.
SHARING OF INFORMATION
We may share your information only as necessary to provide our services, including with shipping carriers, payment processors, and cloud storage providers. We do not sell or rent your personal data.
DATA SECURITY
We take reasonable measures to protect your information. However, no system is completely secure and we cannot guarantee absolute security of data transmitted or stored.
YOUR RIGHTS
Depending on your location, you may have rights regarding your personal information, including requesting access, deletion, or correction of your data. To make a request, contact us at hello@tapearcade.com.
CHILDREN'S PRIVACY
Our services are not intended for individuals under 13. We do not knowingly collect personal information from children.
THIRD-PARTY SERVICES
We rely on third-party providers including cloud storage platforms, payment processors, and shipping carriers. These providers have their own privacy policies governing their services.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The version in effect at the time of your use of our services will apply.
CONTACT INFORMATION
Tape Arcade
[MAILBOX ADDRESS]
hello@tapearcade.com